Vacature new Customer Experience and Planning Intern

new Customer Experience and Planning Intern in Zoetermeer

Werk met tal van merken

Over de functie

Are you a curious student looking for an engaging internship in Supply Chain? Do you want to start your career in a multinational company and learn about end -to-end supply chain, while discovering the role of a Customer Experience and Planning Intern? Then apply now for this HR internship and join us in Zoetermeer, the Netherlands starting March 2024 !

As our new Customer Experience and Planning Intern, you will be part of the Global Supply Chain SNU team, in charge of Global deployment. Key objective of this internship role is to monitor, analyze, prevent Customer queries/complaints, which we receive from our mainly internal Danone customers on a daily basis, to plan & replenish stock for few countries in our scope & be a key actor in several core processes within our team.

Your main tasks will be:

  • Consolidating customer complaints from deployment
  • Analysing the case, identifying root cause, corrective and preventative action & communicating back to the customers
  • Using system tools to track historical cases to prevent future complaints, drive process standardization (including ensuring accuracy of inputs from the customers)
  • Supporting specific customer deployment planning activities along-side your peer planners
  • Actively planning one (few) countries within the scope
  • Manage & support samples request / TTS Management/ Scrapping process
  • Consolidate & analyze key KPI (MTO/ Open orders)
  • Support & contribute to weekly review with Sales Unites

During your internship with us you will be closely supervised by Lucie ABALLEA. You will join an energetic and international team in charge of deploying stocks from our global distribution center, with about 2000 SKUs going to 80+ countries representing 25% of the SNU net sales.

Over jou

You are a Bachelor or Master student in Supply Chain . You have a strong curiosity of further understanding end2end Supply Chain (process, stakeholders, operations). You are good at open & flexible communication with various functions/levels of stakeholders. You have the attention to details (fact finding, analyzing root causes, building preventive actions, involved in planning activities). You have a passion to drive and solve business challenges You can show good Microsoft Office skills; knowledge of Power BI is a plus.

There are also some compulsory requirements:

  • Enrolled as a Bachelors/Masters student during the whole internship period (if you are a non-EU citizen, you need to be enrolled at a Dutch university);
  • Ideally available to start in March for approx. 6 months, 5 days per week ;
  • You are fluent in English - oral and written
  • Please note that you are required to relocate to the Netherlands (if abroad) for this internship and get a BSN.

Over ons

Do things your way. The way you work, the way you develop, the way you progress, it's all up to you. Working here you'll need to enjoy a fast-pace, complexity and it can get a little challenging. But it's packed with opportunities. You'll work with some of the best-known brands in the world, such as Evian, Nutricia, Activia and Nutrilon and we absolutely guarantee that you can just be yourself.

Be innovative and entrepreneurial and the impact you could make might just amaze you. Join our movement for a healthier world. One Planet One Health BY YOU.

We are proud to be an equal employer. We are convinced our differences make the difference and that an inclusive working environment will drive our growth as a business, as teams and as individuals. We will therefore consider all applicants for employment* fostering an inclusive working culture that is accessible for all. B Corps are businesses that meet the highest standards in terms of verified social and environmental performance, public transparency and legal accountability. In line with Danone's 2030 goals, we aim for all of Danone Benelux to be certified by 2025.

We offer

We offer a gross monthly internship allowance* of 650 euros per month based on full time. On top of this you will receive a home working allowance on the days you work from home and your travel is reimbursed when you travel to work. Please do keep in mind that we do not offer relocation and/or accommodation benefits for students coming from abroad.

* Please be aware that you must acquire a BSN number to receive the full internship allowance.

What's next?

To comply with GDPR regulations, we cannot process your personal data without given consent. Therefore, we strongly recommend applying directly via our careers website.

Need more information? Please contact me , at

Functie:new customer planning intern
Salaris:onbekend – onbekend
Uren per week:1 – 40

Heb je interesse in deze vacature en wil je graag op deze functie solliciteren? Neem dan contact op met Danone via onbekend of onbekend. Of bezoek hun website onbekend.

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